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我买Origins不算很多吧,一年十几单的样子,今年三四月份的时候,他们给我漏发了一个面霜,是我收到之后才发现的,然后我联系客服,他们痛快的给我又发了一件,还不错。可是没想到十一月居然又漏发了个面膜给我,这次是转运公司拍照给我时被我看到了。

Screen Shot 2018-01-14 at 11.43.28 AM.png Screen Shot 2018-01-14 at 11.43.23 AM.png
以上是我订的,三件正装,12个小样

PD_51750bb4-6097-4dab-81ce-d33d50bb2f40.jpg
以上是我收到的,怎么看都是少了一个正装面膜,而且收到后证明确实是少了。


我还像上次那样联系客服,虽然也给退款了,但他们说以后不再支持发往转运公司的索赔,原文在此:

……


While we are pleased to be able to correct this situation by replacing the missing item from your order, and although such occurrences are rare, we also wish to make you aware of the limitations for recourse should there be an issue with an order in the future. We regret that we cannot accept responsibility for claims of loss or damage for orders being shipped to forwarding companies. Any loss or damage incurred should be addressed with the forwarding company. We appreciate your understanding of these terms should you choose to continue to have orders shipped to a forwarding company.


……



半年内漏发两次,这个概率有点高,希望小仙女们以后在他们家买东西要小心一点。

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